![]() We do not need copies of your passport, medical reports, bank statements or other more sensitive personal data unless it is directly related to your dispute. Please tick here to confirm that you have authority from all the people on whose behalf you are making this dispute and that they consent to us processing the information about them including any more sensitive information as described below. By continuing to register a dispute I also agree to have read and understood the following sections: Legal facts to consider before registering your dispute, Disputes we can and can’t help with, Before and after travel and Resolving disputes. I understand that ABTA doesn’t award compensation or make a decision on any case. If your dispute is about a flight delay, you’ll need to contact the Civil Aviation Authority. Please don’t upload photographs or videos if they’re required we’ll contact you for them. You do not need legal representation but, can be represented by a third party if you wish. We may provide you with information on how to proceed via arbitration or conciliation depending on the nature of your dispute. The ABTA team will be able to offer information but do not pass judgement on the case. ![]() The portal is a facility put in place for yourself and the ABTA Member to liaise and ideally come to an agreement. You are in control and can decide whether to settle or withdraw your dispute at any time. This information will be visible to ABTA’s Customer Information Advisers and the selected ABTA Member. You are about to register a dispute on our online portal. If these documents aren’t uploaded correctly, this will lead to a delay in your complaint being handled. If you've been in contact with the company by phone please provide details of the conversations. A copy of the ATOL Certificate and/or confirmation invoice.Ĥ. Please ensure that this time frame has elapsed prior to registration.ģ. Please remember that our Members have 28 days in which to respond to correspondence.Copies of correspondence between you and the company (whether letter or email). We’re sorry that you would like to register a dispute against one of our Membersīefore proceeding please ensure you have the following information to hand as you'll need to upload them during the registration process.
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